Payment & Refund Policies Billing and collection Students receive estimated bills approximately 30 days before the start of class. Full payment of all charges, less applicable financial aid, is due by the first day of class. Estimated bills and actual bills are available to students through the Empower student portal. Geisinger Commonwealth does not accept credit card payments. Payments can be made via cash or check either in person at the Bursar’s Office or by being mailed to the bursar at 525 Pine Street, Scranton, PA 18509. Bank wires and electronic checks are also accepted. Please contact email@example.com for further information. Geisinger Commonwealth reserves the right to cancel the registration of a student with an unmet financial obligation that results for any reason. Furthermore, Geisinger Commonwealth reserves the right to withhold a diploma, transcript, letters of recommendation or other official documents for a student with an outstanding financial obligation to the school. Student refunds – credit balances If a credit balance occurs on a student’s account after billed tuition and fees are fully paid, the resulting credit balance will be refunded to the student so the funds may be used for other cost of attendance expenses. Refunds of credit balances are made within 14 days after a credit balance occurs. Students will be responsible for the immediate payment of any charges that are added to his or her student account after a refund occurs. Refunds related to withdrawal, dismissal or leaves of absence are addressed under the Geisinger Commonwealth Refund Policy. Please note that financial aid will not be posted to student accounts until the first day of class for students. Direct deposits are available to students to allow for faster receipt of funds. Please contact firstname.lastname@example.org for a direct deposit form and further information. Payment & refund policies This cancellation policy applies to students who choose to withdraw, take a leave of absence or are dismissed for any reason. In order for a student to be eligible for any cancellation or refund, the student must submit his or her notice of withdrawal, in writing or orally, to the associate dean for student affairs. The date of the receipt of this notice determines the official date of withdrawal. Exceptions to this policy will be reviewed on a case by case basis by the associate dean for student affairs and the chief financial officer. Refunds will be made according to the following: Date of withdrawal *Cancellation percentage On or before the first day of classes 100% Up to the end of the second week of classes 75% Up to the end of the fourth week of classes 50% Up to the end of the sixth week of classes 25% After the end of the sixth week of classes 0% *Cancellation percentage refers to the percentage of a semester’s tuition charges that will be cancelled upon withdrawal. Ordinarily, fees are non-refundable except for the technology fee, the student health insurance fee, and the disability fee, under certain conditions. Under certain conditions, the MD Technology Fee and MBS Technology Fee may be refundable according to the terms of the technology lease which each student is required to sign before receiving hardware and/or software. The Student Health Insurance Fee may be prorated as described in the Student Health Insurance Policy. The Disability Insurance Fee is refundable for withdrawals that occur before the first day of classes (or before the first day of orientation for new students). Any changes to this refund policy will be provided to students with their student invoices. For purposes of this policy, one week equals five class days. The first day of classes for the fall and spring terms is the date published in the school’s Student Bulletin. The death of a student shall cancel charges for tuition as of the date of death and the tuition will be adjusted on a pro rata basis. The Higher Education Amendments of 1998 require that when a recipient of Title IV grant or loan assistance withdraws from an institution during a payment period or period of enrollment in which the recipient began attendance, the institution must determine the amount of Title IV grant or loan assistance that the student earned as of the student’s withdrawal date. A refund according to the school policy may be due to the student, but for students who are recipients of federal Title IV funds, the money may, based upon date of withdrawal, be returned to the aid program from which the funds were disbursed. Students are encouraged to contact the Geisinger Commonwealth Financial Aid Office for additional Information or if they have questions regarding this policy. Refunds will be processed and sent to the student within five business days after notification to Geisinger Commonwealth of withdrawal. All refund policies, return of Title IV funds policy and the procedures students must follow to officially withdraw from the college can be found on the Geisinger Commonwealth website and portal. Federal regulations concerning privacy & confidentiality Due to very strict federal regulations concerning privacy and confidentiality, the Bursar’s Office will not be able to discuss or release information regarding a student’s account without the student’s written approval. This includes phone calls related to the payment of bills. Students who desire to have the Bursar’s Office discuss their bills with appropriate people (such as parents, who wish to make payments, spouses, etc.), should visit the office and complete a Family Educational Rights and Privacy Act (FERPA) permission form, giving the Bursar’s Office these permissions. This form will also be available through the Geisinger Commonwealth portal for current students.